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What happens after I cancel my Tiller subscription?

Learn more about what happens to your data, your sheets, and your Tiller account when you cancel.

Written by Heather Phillips

I've canceled, now what?

Here's what happens when you click the "cancel" button:

1. Your cancelation takes effect at the end of your billing period.

When you click "cancel" your subscription is set to cancel at the end of your current billing period. If you cancel during your 30 day free trial, the cancelation takes effect at the end of your trial, otherwise it will take effect 365 days after your last payment date.

Please be aware that refunds for cancelations are not automatic. If you canceled after you were already billed, and need a refund, per our money back guarantee policy, please email billing@tiller.com and request a refund.

2. Your feed continues.

Your automated daily feed of bank data will continue to populate into your Tiller spreadsheets until the end of your current billing period (or trial). 

3. Your data is scheduled to be deleted.

When your cancellation takes effect (end of billing period) your Tiller account, all bank data, and associated data aggregation connections are scheduled for deletion from our systems in 30 days.

4. Your data is deleted.

30 days after your subscription cancellation takes effect your Tiller account, all bank data, and aggregator connections are deleted from our systems and databases.

5. Your spreadsheets are yours

Any spreadsheets you created using Tiller will remain in the file storage location where you saved them. Google Drive for Google Sheets or OneDrive or locally on your computer for Microsoft Excel.

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