What kind of customer support does Tiller offer?

Getting Support at Tiller

There are three ways to get help with Tiller, depending on what you need.

1. Search the Help Center or Community first

For how-to questions, template questions, and workflow advice, the fastest answer is usually already here. Our Help Center has hundreds of articles, and the Tiller Community is an active forum where thousands of users share tips, templates, and solutions.

For questions about Community-built templates specifically, the Community is the right place as those aren't supported by the CS team.

2. Chat with the Tiller Helper Bot

For account, billing, and product issues, start with the chat window in the lower right corner of the Tiller Console. You'll be greeted by our Helper Bot, which will ask a few questions to understand your issue and gather relevant details — like screenshots or account info — before routing you to the team.

This is how we make sure that when a team member picks up your conversation, they can get straight to work without needing to go back and forth for context. It's built on patterns from over 40,000 support conversations, so the paths it takes you through are designed to get you to resolution faster.

If the bot can answer your question directly, it will. Many common questions are solved right there without ever needing to get in touch with our human team!

3. Human support

Once the bot routes your conversation to the team, our median first response time is under 3 hours. Complex issues, particularly bank connection problems that require coordination with our data provider, may take longer and will be tracked as a ticket so you can see progress at every stage.

What the CS team handles:

How tickets work

For issues that need more time to resolve, like a bank feed problem, your conversation will be converted to a ticket. You'll get email notifications whenever the status changes, so you always know where things stand.

Billing questions? Reach out directly to billing@tillerhq.com.