If you're canceling your subscription and you've already been charged for our service, but would like a refund, you can request a refund by emailing billing@tiller.com.
These messages are sent to a specialized inbox automatically, and our billing team then handles the rest. Refund requests follow a structured process where you will first receive confirmation from our team once your request is reviewed and approved. Processing and sending a confirmation may take a few days, so we appreciate your patience as we ensure a thorough review.
Refunds are not automatically processed. It usually takes 5-10 business days before you see the credit appear in your account. If sales tax was included in the original charge, it will also be refunded as part of the process.
NOTE: If you closed the account associated with the charge, please let our team know in the refund request as those need to be processed in a special way.
Specific Scenarios for Refund Requests
Refund for Accidental Multiple Subscriptions
If you accidentally subscribed to multiple Tiller subscriptions, contact support immediately to cancel the extra accounts and request a refund. A representative will process the refund and cancel the accounts.
Refund for Auto-Renewed Subscriptions
Refunds for auto-renewal charges are handled by contacting support. Once approved, the refund should reflect in your account within the standard 5-10 business days.
Refund With Account Cancellation Request
If your refund request accompanies an account cancellation, ensure you specify this in your support request. The support team will then process both the refund and the account termination as per your request.