How to review your current subscription payment method
Sign in to the Console at https://my.tiller.com/
Open the drop down menu in the top right corner
Click the "Subscription" button to open the Billing portal.
Review your default payment method.
How to update your subscription payment method
You may need to do this if your payment method on file has expired or you want to change the card that's charged.
If you need to update your physical billing address in addition to the zip code update through the form below please email billing@tiller.com to let us know the details of the address change.
Sign in to the Console at https://my.tiller.com/
Open the drop down menu in the top right corner
Click the "Subscription" button to open the Billing portal.
Click "+ Add payment method" to add a new credit or debit card.
Enter the payment method details.
Click the "Use as default payment method" checkbox
Click the "Add" button.
How to update your subscription plan type
Sign in to the Console at https://my.tiller.com/
Open the drop down menu in the top right corner
Click the "Subscription" button to open the Billing portal.
Choose "Update plan" then select the plan you'd like to use (Monthly or Yearly)
Select continue to save your changes
Review the details of your updated plan, including pricing and benefits.
Click 'Confirm' to finalize the plan switch to ensure your subscription is updated correctly.
How to request a refund when switching from annual to monthly subscription
After updating your subscription plan to a monthly option, you can initiate a refund request for the unused portion of your annual payment:
Contact Tiller’s support team via their support page or through your customer portal.
Provide details of your account and specify that you have switched to a monthly subscription and are requesting a partial refund for the annual payment.
Confirm any further information required by the support team for processing the request. Refund processing will typically account for any remaining time on your annual subscription and taxes charged during the initial transaction.
Additional points to note
The monthly plan charge will be processed immediately upon activation to ensure uninterrupted service during the refund process.
Refunds are generally returned to the original payment method used for the annual subscription.
If there is any delay or issue with the refund, you can contact customer support for assistance.
FAQs
1. How long does the refund process take?
Refunds typically take 5-10 business days to reflect in your account, depending on your financial institution.
2. Will I get a full refund for the annual subscription?
You’ll receive a refund only for the unused portion of your annual subscription. The amount depends on the remaining subscription duration and any applicable taxes.
3. Do I need to update my subscription before requesting a refund?
Yes, updating to a monthly plan ensures uninterrupted service while the refund request is being processed.
