The Account does not show in Accounts
If you don't see the account listed in "Accounts" on the Tiller Console send us a message using the chat tool in the lower right corner of the Console at https://my.tiller.com and choose "Issue with my bank data" then file a ticket when prompted. We'll follow up with you to get the last four digits of the missing account. Before reaching out to support, you can try the following steps:
Add the institution again using an incognito or private browser session.
Clear your browser's cache to prevent similar issues in the future.
Ensure you selected the account during the setup process.
Check if your bank requires enabling third-party access on their website.
Please note that we do not support data feeds from insurance, rewards, or utility account types. Additionally, replacement and multi-user credit cards are typically associated with the same account and won't be listed separately.
The account does show in Accounts
If the account is listed in Accounts, it's connected to Tiller so please double check that it is linked to a sheet. Accounts added to the Tiller Console are not automatically linked to your spreadsheet. This flexibility allows you to link accounts to different spreadsheets, multiple spreadsheets, or none at all.
Click the arrow next to Spreadsheets in the left navigation menu
Click on the sheet name where you're expecting to see the data for this account
Make sure there is a checked box next to the account.
If you check a box here, don't forget to fill your spreadsheet with the latest data using Tiller Money Feeds if applicable. Don't see a fill button? Here's why.
The account is linked to my sheet, but I still don't see the data
If after linking the account to the sheet and clicking the "Fill Available Updates" button you still do not see data for the account in the Transactions sheet and the account does not appear on the Balances (default in Foundation Template) or Balance History (hidden by default in Foundation Template), there might be a connection issue.
To get help, send us a message during our office hours using the chat tool in the lower right corner of the Console at https://my.tiller.com and choose "Issue with my bank data" then file a ticket when prompted. Before contacting support, consider these advanced troubleshooting steps:
Use an incognito or private browser session to re-add the institution.
Clear your browser's cache to eliminate potential conflicts.
Keep track of the last action you performed before encountering the issue (e.g., submitting credentials or selecting a security code delivery method).