How to review your current subscription payment method
Sign in to the Console at https://my.tiller.com/
Open the drop down menu in the top right corner
Click the "Subscription" button to open the Billing portal.
Review your default payment method.
How to update your subscription payment method
You may need to do this if your payment method on file has expired or you want to change the card that's charged.
If you need to update your physical billing address in addition to the zip code update through the form below please email billing@tiller.com to let us know the details of the address change.
Sign in to the Console at https://my.tiller.com/
Open the drop down menu in the top right corner
Click the "Subscription" button to open the Billing portal.
Click "+ Add payment method" to add a new credit or debit card.
Enter the payment method details.
Click the "Use as default payment method" checkbox
Click the "Add" button.
FAQs
1. How long does the refund process take?
Refunds typically take 5-10 business days to reflect in your account, depending on your financial institution.
2. Will I get a full refund for the annual subscription?
You’ll receive a refund only for the unused portion of your annual subscription. The amount depends on the remaining subscription duration and any applicable taxes.
3. Do I need to update my subscription before requesting a refund?
Yes, updating to a monthly plan ensures uninterrupted service while the refund request is being processed.
