"Missing account" means different things depending on where you're looking. Start by identifying which situation applies to you:
The account doesn't appear in the Tiller Console at all
If you go to https://my.tiller.com/accounts and the account simply isn't listed, try these steps before contacting support:
Try adding the institution again in an incognito or private browser window. Sometimes browser extensions or cached sessions interfere with the account setup process.
How to open an incognito session →Clear your browser cache. Stale cache data can prevent accounts from loading correctly.
How to clear your browser cache →Check whether you selected the account during setup. When adding some institutions, each individual account (checking, savings, credit card) must be explicitly selected. If you skipped one, click Add Accounts and go through the login process again to select the missing account this time. You do not need to remove the accounts to go through the re-add process.
Check if your bank requires enabling third-party access. Some banks (particularly credit unions) require you to log into their website and turn on third-party or API access before Tiller can connect. Check your bank's settings or contact them directly to confirm.
Please note that we do not support data feeds from insurance, rewards, or utility account types. Additionally, replacement and multi-user credit cards are typically associated with the same account and won't be listed separately.
If none of these steps work: Contact the support team via the chat tool in the lower-right corner of the Console at https://my.tiller.com, type or choose "Issue with my bank data", and file a ticket when prompted. Have the last four digits of the missing account ready as support will ask for them.
Accounts that are linked to your Tiller account will appear under Accounts at https://my.tiller.com/accounts
The account is in the Console but not showing data in my spreadsheet
If the account appears under Accounts on the Console, it's connected to Tiller. Accounts connected to Tiller are not automatically linked to a spreadsheet to let you choose which accounts feed into which sheets.
To link the account to your spreadsheet:
Go to https://my.tiller.com
In the left navigation, click the name of the spreadsheet where you expect to see the account’s data
Click “Manage Links”
Find the account in the list and make sure the checkbox next to it is checked
If it was not linked to the sheet and you just checked the checkbox, your data should fill automatically on the next refresh cycle for Direct Fills Google Sheets or by clicking Fill Available Updates in the Tiller Money Feeds add-on for Sidebar Fills Google Sheets or Excel workbooks.
Don't see a Fill Available Updates button? Your sheet uses Direct Fills and data will appear automatically after the next account refresh.
The account is linked to my sheet but still no data is appearing
If the account is checked in the Console and linked to your sheet, but transactions or balances still aren't showing up in your Transactions or Balance History sheets, there's likely a connection issue between Tiller and your bank.
Try these steps first:
Re-add the institution in an incognito or private browser window. This clears any session or extension interference. You do not need to remove the account before trying the "Re-add" step. Just click Add Accounts and act as if you're adding for the first time. How to open an incognito session →
Clear your browser cache. Stale cache data can prevent accounts from loading correctly. How to clear your browser cache →
If you run into an error, note the last step you completed before the issue appeared. For example, whether you successfully submitted your credentials, or got stuck on a security code delivery screen. This detail helps the support team diagnose the issue faster.
If data still doesn't appear: Contact the support team via the chat tool in the lower-right corner of the Console at https://my.tiller.com, type or choose "Issue with my bank data", and file a ticket. Include:
The name of the institution
Account type (e.g. checking, savings, investment)
The last four digits of the account
Where you got stuck in the troubleshooting steps above
Frequently asked questions about missing accounts
Why would an account be in the Console but not in my spreadsheet?
If you added the account after you created your first spreadsheet Tiller doesn't automatically link the newly added accounts to your existing spreadsheets. An account can be connected to Tiller without being linked to any sheet. You need to link it from the Console. How to link an account →
My bank account shows in the Console but I only see some of its transactions
This is usually a timing issue. Tiller can typically pull 30-90 days of history on initial connection, but this varies by institution. Subsequent refreshes can also pull more history. We recommend waiting about a day, and if more history isn't pulled in, use the CSV Import workflow to manually import historical transactions.
I have a replacement card — will it appear separately?
Replacement cards (issued when a card is lost or stolen) are linked to the same underlying account and usually won't appear as a new entry in the Console. However, in some cases you may need to go through the re-add steps (don't remove, just click Add Accounts and go through the login process) to get the replacement card's details to appear properly and start refreshing.